Welcome to Wayfinder, our suite of intelligent features designed to enhance your experience on the platform. Wayfinder leverages Artificial Intelligence (AI) to automate tasks, provide valuable insights, and streamline complex workflows associated with managing your contingent workforce. Think of Wayfinder as an intelligent assistant integrated into our platform, working behind the scenes to make your processes more efficient and compliant.
What Can Wayfinder Do?
Wayfinder capabilities are designed to assist both payers and contractors. At a high level, Wayfinder aims to be:
Adaptive & Dynamic: Wayfinder features adapt to the context of your work, surfacing the most important information and suggesting relevant next steps to keep you unblocked.
Intelligent & Useful: By analyzing information and understanding the nuances of contingent workforce management, Wayfinder can automate complex processes (like checking compliance requirements) and provide timely, relevant feedback or alerts.
Trustworthy & Transparent: We believe in clarity. Wayfinder aims to provide explanations for its summaries, alerts, or decisions where appropriate, helping you understand the reasoning behind its actions.
Core Capabilities:
While specific features will vary, Wayfinder's core capabilities generally include:
Document Analysis & Data Extraction: Analyzing uploaded documents (like Certificates of Insurance) to automatically extract key information (e.g., policy numbers, effective dates, coverage amounts, named insured).
Automated Validation: Checking submitted information or documents against predefined rules, policies, or requirements (e.g., verifying if insurance coverage meets minimums).
Workflow Automation: Integrating AI checks directly into existing workflows, such as contractor onboarding or payment eligibility, reducing manual effort and potential delays.
Providing Feedback & Status Updates: Clearly communicating the results of AI processes, including pass/fail statuses and highlighting specific areas needing attention.
Example: Insurance Validation
A prime example of Wayfinder in action is our AI-powered Insurance Validation. When a contractor uploads a Certificate of Insurance (COI), Wayfinder can:
Read the document.
Extract relevant details like the insured's name, policy dates, and coverage limits.
Automatically check if these details meet the specific requirements set for that engagement (e.g., Does the coverage meet the minimum required amount? Is the policy currently active?).
Provide immediate feedback on whether the document passes validation or highlight specific issues that need correction.
This automates a traditionally manual and time-consuming review process, speeding up onboarding and ensuring compliance.
Important Considerations
Artificial Intelligence is a powerful technology, but it's essential to understand its general characteristics and limitations:
AI is an Assistant, Not a Replacement: Wayfinder is designed to augment human capabilities, not replace human judgment entirely. Manual review and oversight, especially for critical decisions, remain important. Our platform often includes features allowing users to review and, if necessary, override AI determinations.
Accuracy and Errors: While AI systems are trained to be accurate, they are based on patterns and data, and they can sometimes make mistakes or misinterpret information, especially with unusual or complex inputs. Accuracy often improves over time with more data and refinement.
Context is Key: The performance of AI depends heavily on the quality and clarity of the input data (like the legibility of a document).
Transparency: We strive to make Wayfinder's actions understandable, often by showing the specific checks performed and their outcomes.
Continuous Improvement: AI is a rapidly evolving field. Wayfinder features will be continuously monitored, updated, and improved based on performance and user feedback.
Your Feedback Matters
As we roll out and refine Wayfinder features, your feedback is invaluable. You may encounter prompts within the platform asking about the accuracy or usefulness of an AI-driven outcome. Please share your experience – this helps us make Wayfinder better for everyone. If you believe an AI result is incorrect, look for options like "Report an issue" or utilize standard support channels.