You can request a new invitation email at this link. This will only send you an invitation if one has previously been sent to you. Before doing this, confirm with your payer or client that the email address used for the invitation matches the one you expect to receive it on.
Missing your onboarding invitation email for Wingspan can be inconvenient, but there are several steps to resolve this issue. This guide provides a structured approach to ensure you can complete the process smoothly.
If afterwards you still haven't receive this invitation try these steps: Additionally, coordinating with your payer can streamline the process as they often manage the invitations.
Check your spam folder
Make sure you're setup to accept emails from [email protected]
Confirm directly with your client that they've sent the invitation
Often clients will send invitations in waves across several days
Confirm directly with your client which email address they invited
A common issue we see is a mismatch in expectations here. Your client can confirm what email was invited.- Log out of any active Wingspan sessions if a new email address was used for the invitation.
Contact Wingspan support if you've tried all the above steps without success for further assistance.