This guide is designed to help you understand the status of a payment made to you through Velocity Global Contractor Management. If after reading this you still have a question, please don't hesitate to reach out to our support team.
Determining the Status of Your Payout
Payments on Velocity Global Contractor Management are associated with invoices entered by your client. That means we need to start with your invoice to know more about your payment.
Locating Your Invoice
You can find a history of all the invoices you've received on the invoices page. Scroll through that list or use search to locate the invoice you're hoping to locate a payment for.
ℹ️ Note: Take note of your invoice number, if you need support later we'll ask for that!
What do I do if my invoice isn't in Wingspan?
If your invoice is not in VGCM that means it hasn't yet been sent to us by your client. For a payout to be sent, clients (or payers) must first import invoices into VGCM. Most clients run regular payroll cycles and your invoice will likely show up soon. If you have a question about an invoice that isn't yet in VGCM, you'll need to reach out to your payer directly.
Check Your Invoice Status
Once you've located your invoice look at the Status column. The status of your invoice will tell you a lot about when to expect your payment or any steps that are outstanding before a payment can processed to you.
Now that've identified the status of your invoice, find the matching status below to learn about the status of your payment.
Awaiting Client
An invoice in awaiting client is waiting on an action from your client or company paying you. This might mean it hasn't been approved yet or hasn't been processed in their payroll cycle.
Wingspan will send the funds owed for your invoice to you once this action has taken place.
Next Steps
✅ Await your client (payer's) action. Most clients run regular cycles of payroll or approval.
🟡 If an "Awaiting Client" invoice is past it's due date or you have questions about its status, please reach out to your payer directly.
In-progress
An invoice in the in-progress state has been imported into VGCM by a payer (your client or paying company) and approved through payroll to be distributed on its due date.
For standard payouts, your payment will arrive on the due date.
For instant payouts, your payment will arrive within 3 hours.
Next Steps
✅ If your invoice is not due yet, please await the due date of your invoice for its arrival.
🟡 If the due date of your invoice has passed and your invoice remains in the in-progress status reach out to our support team.
Deposited
Your invoice has been sent to your payout method. This status not necessarily mean that your invoice has arrived at your bank account, only that is has been sent!
How long a payout will take to arrive depends on the type of payout it was:
Domestic (US) standard payouts typically arrive in 1-2 business days
International standard payouts typically arrive in 1-3 business days
Instant payouts typically arrive in minutes, but can take up to 3 hours to arrive
Next Steps
✅ If it hasn't yet been 3 days for a standard payout or 3 hours for an instant payout please keep waiting.
🟡 If your standard payout hasn't arrive after 3 business days or if your instant payout hasn't arrived after 3 hours:
Check your email for messages from VGCM indicating a failed or rejected payout and follow the instructions listed to update your payout method.
If you haven't received an error email, reach out to our support team for help.
Action Required
An invoice in the needs action status indicates a missing requirement like setting a payout method, or completing a signature request.
Next Steps
✅ Check your dashboard to review and complete your to-dos. Once done your payout will process out in your payer's next payroll cycle.
🟡 If you've completed your to-dos, or there are no to-dos and your invoice remains in the action required status reach out to our support team for help.
Off-platform
An invoice in the "off-platform" status means your payer did not process a payment for this invoice through VGCM. This is typically done to indicate a payment made to you before your client used VGCM for the purpose of generating an accurate tax report.
Next Steps
❓ If you're uncertain about this payment, you'll need to contact your payer directly. VGCM was not used for this transaction and won't be able to provide additional information.